IT Operations Manager

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

About Wrike

Wrike is seeking a proactive IT Operations Manager to join our IT department at Wrike. You will play a crucial role in building and managing a team and collaborating with HR, Workplace, Engineering and Devops teams.

In this role you will be able to influence decisions, mentor, and upskill your team, enable Wrikers with a reliable and effective infrastructure and Cloud-based solutions. If you would like to lead a team of system and support engineers and provide them with technical guidance and mentorship but also help our colleagues support the optimization and automation of our everyday tasks, we'd love to speak with you!

More about you and your team

We have 8 people in the team, located in San Diego, Nicosia, Prague and Bangalore. The whole IT department consists of 19 engineers. We are responsible for end-user support as well as maintaining our SaaS and cloud infrastructure in a desired reliability and security targets.

How you will make an impact

• Managing Helpdesk team which is responsible for internal user support.
• Managing Mobile Device Management platforms, including Jamf for Macs and MEM for Windows devices, to ensure proper enrollment, compliance with security policies, and adherence to procedures.
• Modernizing onboarding and offboarding processes, including automating provisioning and deprovisioning across internal systems.
• Liaising with other teams leaders on strategy, projects, and day-to-day management of the IT Department
• Providing technical guidance and mentorship to team members
• Helping our teams to optimize and automate "every-day" tasks
• Guiding the team to successfully meet their objectives
  
  

Key technology and tools include

• Infrastructure: Proxmox hypervisors, Google Cloud and Cisco stack
• IAC and CI/CD: Google Cloud Functions, Gitlab CI, AWX and Ansible
• Identity management: Okta, Google Workspace and Geo-redistributed MS AD
• Productivity tools: Google Workspace, Slack, Zoom and Microsoft stack
• Device management: Jamf, Intune and Google Workspace Endpoint Management
• Observability: Zabbix, Graylog, Rapid7 and Pager Duty
  
  

You will achieve your best if you have

• Proven track record in a managerial role within a related field
• Knowledge of MDMs, Okta, Google Workspace and Microsoft stack
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently
• Excellent communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical users
• Ability to work effectively in a team environment, demonstrating collaboration and a willingness to assist colleagues.
• Hands on experience with server and network hardware and infrastructure
  
  

You will stand out with:

• Understanding of information security principles and the ability to apply them
• Sufficient scripting skills in Python/Bash/PowerShell or other scripting languages
• Experience with working on enterprise-grade infrastructure and SaaS solutions
• Enthusiasm and ownership of operations and project-related work

Perks of working at Wrike

• Health insurance for you and your family

• SIM card with unlimited internet access for employees (provided during your employment)

• 21 paid vacation days

• 5 uncertified sick days per year

• 10 fully-paid working days of sick leave per year

• School allowance of up to €600 per month (for children at school age)

• Up to 18 weeks of fully-paid maternity leave

• 2 weeks of fully paid paternity leave. Enhanced four weeks of fully paid paternity leave will be available for employees after 6 months of continuous service

Your recruitment buddy will be Pavel Kucera, Technical Recruiter.

#LI-PK1

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode
Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

Our persona

💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful.

Our culture and Values

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life Page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.