Americas Scaled Customer Success Manager - 17:00 - 02:00 Shift

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

Ready to become a Wriker?

Wrike is looking for an energetic, empathetic and analytical Scaled Customer Success Manager to help build and run a programmatic customer journey experience. In this role you will partner with the Wrike Account Management team, CSMs and Customer Education to support our customers throughout their journey and ensure they maximize the value of their investment.

You will be focusing on helping our customers unlock their teams’ potential and raise the bar on productivity and collaboration through Wrike. It’ll be your job to understand cohorts amongst our lower spend customers and to build automatic touchpoints to address retention concerns while also facilitating some 1:1 customer interactions to accelerate future growth.

More about Your Team

You'll be joining a group of skilled and dedicated individuals who work collaboratively to ensure that our customers unlock value from our platform while achieving their goals. We're a cross-functional team that prizes growth mindset, mutual support, and creative problem-solving. We are still early in our digital and scaled journey and are looking for people who get excited about an opportunity to “build and upgrade the car while it’s in motion.”

How we work?

At Wrike, we believe in a customer-centric approach. We leverage data analytics to gain insights into customer behavior, helping us devise strategies that enhance the overall customer journey. Our work environment is dynamic, collaborative, and fosters a strong sense of community and professionalism.

How You’ll make an impact

As a Scaled Customer Success Manager, you will:

• Develop and implement scalable strategies that increase customer satisfaction and loyalty.
• Analyze customer data to identify trends and devise innovative solutions to enhance user experience.
• Facilitate meetings with customers to create their plan for success and help them access the resources available at Wrike
• Collaborate with cross-functional teams to improve the entire customer journey including Community, Customer Education and Marketing
• Provide detailed reports and feedback to the management team on initiatives and results, contributing to the strategic planning of customer touchpoints
  
  

You will achieve your best if you have

• 1+ years of proven experience as a Customer Success Manager, Customer Marketer or similar role
• Demonstrated ability to think at scale and handle large customer bases.
• Outstanding interpersonal and communication skills.
• Proficiency in CRM software, Salesloft, and experience with Customer Success Platforms
  
  

You will stand out with

• Experience working in a SaaS company
• Strong entrepreneurial spirit with the ability to develop innovative and programmatic solutions that scale to a large customer base
• Excellent analytical and problem-solving skills
• Strong Communication skills including the ability to craft messages that inspire customers
• Strong project management skills
  
  

Perks of working with Wrike

• Health insurance for you and your family

• SIM card with unlimited internet access for employees (provided during your employment)

• 21 paid vacation days

• 5 uncertified sick days per year

• 10 fully-paid working days of sick leave per year

• School allowance of up to €600 per month (for children at school age)

• Up to 18 weeks of fully-paid maternity leave

• 2 weeks of fully paid paternity leave. Enhanced four weeks of fully paid paternity leave will be available for employees after 6 months of continuous service

Your recruitment buddy will be Marketa Rezacova, IT Recruiter.

#LI-MR1

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode
Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

Our persona

💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful.

Our culture and Values

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life Page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.