Premium Customer Success Officer (French Speaking)

Libertex Europe Overview

Part of the Libertex Group, Libertex is an online broker offering tradable CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others. Libertex also offers investments in real stocks.

Over the years, Libertex has received multiple prestigious awards and recognitions, including “Global CFD Broker of the Year” (PAN Finance, 2024), “Most Trusted Broker” (European CEO, 2024) and “Best Trading Experience” (Ultimate Fintech, 2023). Libertex is the Official Online Trading Partner of FC Bayern, in what has become a dynamic and exciting partnership.

Since being founded in 1997, the Libertex Group has grown into a robust fintech powerhouse, with an established presence in various jurisdictions, serving millions of clients from several countries all over the world.

In Europe the Libertex trading platform is operated by Indication Investments Ltd., a Cyprus Investment Firm regulated and supervised by the Cyprus Securities and Exchange Commission (CySEC) with CIF License number 164/12.

Job Overview

We are looking for a talented and experienced Premium Customer Success Officer to join our team who will be responsible for working closely with clients by maintaining a nice and steady relationship with them.

The right candidate must have a great understanding of the flow of data around the financial markets, experience, and proven track record of successful technical and fundamental analysis.

Main Responsibilities

• Building and maintaining long lasting relationships with existing clients, offer them the best solution services
• Ensuring your existing clients are satisfied as well as gaining and using feedback
• Researching industry trends
• Giving presentations to clients about products or services
• Resolving and answering any questions asked by the client, if able to help or escalate it to the relevant department
• Ensuring that the terms of a contract are adhered to by both your employer and clients
• Understanding and helping to meet the targets and aims of the client

Requirements

• Degree in Economics, Business, or any other relevant field
• At least two years of experience in a Client Relationship, Sales, Business Development, Customer Support role within the Forex industry
• Excellent command of the French and English language. Additional languages will be considered as an advantage
• Good understanding of financial markets and financial instruments
• Knowledge of technical and fundamental analysis
• Excellent copywriting skills
• Being familiar with our at least main events / parameters of events / profile parameters
• Self-motivated and high achiever
• Excellent communication and time management skills

Benefits

• 24 working days annual leave
• Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one
• Udemy Business unlimited membership
• Company discount card with access to various goods and serviceS
• Corporate events and team building activities
• Professional and personal development opportunities in a fast-growing environment