Contact Center Agent (Part Time)

Contact Center Agents serve as the first point of contact for prospective students and are responsible to communicate University-related information on programs of study offered through conventional and digital means.

Duties and responsibilities

• Performs inbound and outbound calls and communicates through emails and live chats with prospective students.
• Utilizes technology to support new student enrollment and provide information requested to prospective students (phone, email, live, chat, social media, computerized systems).
• Ensures procedures are followed and leads received are processed accordingly
• Escalates issues in accordance to Contact Center guidelines when necessary
• Maintains effective communication and collaboration with the Sales Team.
• Actively participates in the Department / University’s promotional events.

Job Requirements:

• Senior University student or Graduate
• Experience in Customer Service / Sales in education or other B2C service industries is considered advantageous
• Excellent command of the Greek and English language.
• Knowledge of German will be considered an additional qualification
• Proficient knowledge on MS Office tools
• Customer-focused with excellent interpersonal & communication skills, collaborative, proactive and results-oriented

Should you be interested in applying for the above challenging job opportunity, please forward your CV and Cover letter to the Human Resources Department by Friday 24, January 2025.

All applications shall be treated in strict confidentiality and only candidates that meet the job specifications will be contacted.