Contact Center Agent

Contact Center Agents serve as the first point of contact for prospective students and are responsible to communicate University-related information on programs of study offered through conventional and digital means.

Duties and responsibilities

• Performs inbound and outbound calls and communicates through emails and live chats with prospective students.
• Utilizes technology to support new student enrollment and provide information requested to prospective students (phone, email, live, chat, social media, computerized systems).
• Ensures procedures are followed and leads received are processed accordingly
• Escalates issues in accordance to Contact Center guidelines when necessary
• Maintains effective communication and collaboration with the Sales Team.
• Actively participates in the Department / University’s promotional events.

Job Requirements:

• Senior University student or Graduate
• Experience in Customer Service / Sales in education or other B2C service industries is considered advantageous
• Excellent command of the Greek and English language.
• Knowledge of German will be considered an additional qualification
• Proficient knowledge on MS Office tools
• Customer-focused with excellent interpersonal & communication skills, collaborative, proactive and results-oriented

What we offer

European University Cyprus offers a competitive remuneration package and a range of benefits, including:

• 35-hour work week.
• Provident Fund.
• Private Medical Scheme.
• Paid sick leave.
• Supportive working environment.
• Personal support and advice.
• Free access to the University’s clinics.
• Professional development programs.
• Free parking.

Deadline for applications: Friday 24, January 2025.

All applications shall be treated in strict confidentiality and only candidates that meet the job specifications will be contacted.