Finish Customer Support Representative for a client in sunny Cyprus!

Required Language
English, Finnish

Employment Type
Full time

Contract Type
Permanent

Description

Looking for a new adventure? Do you want to develop both professionally and personally? We have the perfect job for you!

We understand that moving abroad is a big step and we want you to feel comfortable settling in a new country. We offer you a moving package, that is, we help you with living arrangements and travel expenses. We will help you throughout the journey and we will also help you with the local administration, so that, for example, banking matters are handled without problems.

Your colleagues at your future office are committed, ambitious and motivated to offer the best possible customer service. The group calls itself the "Cyprus family" and regardless of the day of the week, also spends free time together.

If we can promise you something, after your experience you have not only grown as a person, but also acquired lifelong memories!

About the role:

In your role as a Klarna support person, you handle various disputes, which may involve contacting customers, stores and various authorities. Your job is to provide top-notch customer service and your day is full of dealing with cases that require a deeper investigation. The work is mainly done using e-mail, but phone calls can also be part of your working day.

Customer service opening hours are Mon-Fri 9:00-18:00. The employment relationship begins with training, during which you learn both the technical aspects of the job and how to offer the best possible customer service. A salary is paid for the duration of the training.

At Foundever, we believe that your personality is more important than your resume, which is why we don't require previous work experience. But to fit the role we believe you are positive, helpful and have good communication skills. You are also efficient, responsible and easily adapt to new situations.

We offer you:

A fixed monthly salary and a favorable bonus system.
Paid training and job orientation.
Relocation package including accommodation and flight compensation.
Affordable tax system with 0% income tax up to €19,500/year.
Cheap staff discounts at local cafes, restaurants and gyms, etc.

In order for you to have the best conditions to enjoy yourself and succeed with us, we also offer:

Great development opportunities.
Modern, newly renovated workspaces in the center.
International work environment.
Support with local government; for example, opening a bank account and filling out immigration forms.
Monthly activity days.
Support from the team leader, the HR department, and great colleagues!

Basic qualities:

Fluent spoken and written Finnish and English language skills
Basic IT skills
Completed secondary education
Clean criminal record
No payment notes

Let's take a look at:

Previous experience in customer service or another service field

To be comfortable in the position and work environment, you also have naturally good communication skills and are able to perform several tasks at the same time. You also have a good attitude towards teamwork and a desire to develop yourself.

About us:

Foundever Cyprus is our multinational office in Larnaca. The office is modern and among our approximately 600 colleagues there is warmth, community and a winning spirit. The office has agents, e.g. From Sweden, Norway, Denmark, Finland, Germany and England.

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 employees worldwide, we're behind the best experiences for over 750 of the world's leading and digital brands. Our innovative CX solutions, technology and expertise are designed to support our customers' operational needs and provide our customers with a seamless experience in the moments that matter.

Our company culture is guided by our purpose: Create your best moments.

About the job:

Form of employment: Permanent employment, with a 6-month trial period
Employment: Full-time
Place of work: Larnaca, Cyprus

Salary and benefits: Fixed monthly salary according to our collective agreement, possibility of bonus and welfare money