Customer Support Specialist with English + (German / Arabic / Spanish / French)

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.

Responsibilities:

• Support our clients at all levels
• Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls
• Assist clients with the KYC procedure
• Provide a tour around the trading platform
• Build client trust and satisfaction through professional support and training
• Be keenly aware of the competitive landscape and understand financial markets
• Collect clients’ feedback and analyze how clients’ experience can be improved
• Keep open communication between the departments to resolve any issues

Requirements:

• English level Upper-Intermediate,
• Proficiency in English and one of: German, Spanish, French, Arabic,
• Advanced interpersonal and communication skills,
• Ability to listen to clients and your team’s needs and find solutions,
• Ability to work flexible shifts from Monday to Friday (8:00 AM to 5:00 PM or from 12:00/13:00 PM to 9:00/10:00 PM),
• Excellent communication skills, both verbal and written

What you can get in return:

• Full annual performance assessment,
• Medical Insurance Coverage,
• Provident Fund,
• Hybrid type of work with flexible working hours,
• Modern and outstanding equipment,
• Employee referral program,
• The opportunity to work with one of the smartest teams on the market.

Be a key player at the forefront of the digital assets movement, propelling your career to new heights!Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.