Head of Client Services

Head of Client Services

As the Head of Client Services at Admirals Group, you will lead and oversee the client services department, ensuring exceptional customer service and satisfaction. You will be responsible for developing the client services strategy, managing client relationships, and driving continuous improvement in client service delivery.

As a member of our leadership team, you will play a critical role in shaping and executing our client services vision and strategies, and fostering a client-centric culture across the organization.

Who we are?
Admirals is a global FinTech company headquartered in Estonia. Started as a Neobroker, we have evolved into a Financial Ecosystem, offering a wide range of products and services to meet our clients' lifelong financial needs. With a strong focus on innovation, quality, and customer satisfaction, we have become known as a market leader in the industry. With a diverse team of over 350 professionals in 18 countries, we are constantly growing and expanding our global footprint.

Why join Admirals?

• Professional and personal development - We believe in investing in our people and provide ongoing training and development opportunities to help you grow both professionally and personally.
• A supportive work environment - We foster a collaborative and inclusive work culture, where teamwork and support are valued. Our leadership team is committed to creating a positive and empowering work environment.
• Opportunities for advancement - As a fast-growing company, there are ample opportunities for career growth and advancement within Admirals. We believe in recognizing and rewarding talent and provide a platform for individuals to excel.

To excel in this role, you should have:

• Previous work experience in a similar role is a prerequisite.
• Industry experience and an in-depth understanding of financial instruments trading are mandatory.
• Having previous experience in developing training programs is advantageous.
• Proficient in using modern computer software such as MS Office suite, CRM, Atlassian, JIRA, MetaTrader, etc.
• Excellent communication and cooperation skills are essential.
• Exhibits decisiveness and a strong sense of responsibility.
• Shows honesty, accuracy, and reliability.
• Capable of leading and guiding an international team.
• Fluent in both written and verbal English language skills.

Your responsibilities will include:

• Developing and implementing the client services strategy
• Leading and managing the client services team
• Building and maintaining strong client relationships
• Monitoring and improving client satisfaction and service delivery
• Identifying areas for process improvement and implementing changes to enhance service quality
• Collaborating with cross-functional teams to ensure seamless service delivery
• Providing guidance and support to team members to ensure their professional growth and development