Operations Specialist (Back Office)

Description

eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more. We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge). We have over 33 million users worldwide, and our platform is available in over 140 countries around the world.

With over 1500 employees worldwide, We have locations in the US, Cyprus, UK, Australia, Germany, and Israel, and we are constantly growing and expanding into new markets.

We are constantly growing and are excited to share that we are looking for an Operations Specialist (Back Office) to join our team!

Responsibilities:

• Processing of clients cashouts - Approval, preparation and execution
• Monitoring of clients cashouts and handling any issues
• Monitoring & reconciling data between payment providers and internal systems
• Handling communication with clients via tickets on any cashout issues / requests
• Working in accordance with internal policies and procedures
• Improving operational processes
• Managing a good communication with other internal departments
• Weekly and monthly reporting to Management

Requirements

• Experience in back office and CRM systems
• Experience in wires / payments (Credit Cards / PayPal / Online Wires / Wallets) handling
• Good knowledge of Excel and other Microsoft Office tools.
• High level of English language
• Capacity to work under pressure and with strict deadlines
• Strong sense of professionalism, organizational and analytical skill
• Self-learner and highly motivated individual
• Excellent written and verbal communication skills
• Relevant academic degree – Advantage
• Statistical analyses experience - Advantage